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OMIWAA LLC - Professional Test & Measurement Equipment

Shipping Policy

OMIWAA LLC
Effective Date: April 2026 | Last Updated: May 2026

1. Free Worldwide Shipping

All orders placed on omiwaa.com include free shipping to any destination worldwide. No minimum order value is required, and no shipping fees are added at checkout. The price shown on the product page is the final price you pay — shipping is always included.

2. Shipping Origins

OMIWAA LLC ships from two warehouse locations depending on where the item is physically stocked. The shipping origin is clearly displayed on each product page before you place your order.

United States Warehouse

OMIWAA LLC — 30 N Gould St, Ste N, Sheridan, WY 82801, USA

Europe Warehouse

EU Warehouse — exact location specified on individual product listings

3. Estimated Delivery Times

All orders are processed within 1 business day of payment confirmation. Estimated transit times after dispatch are as follows:

Shipped from the United States

DestinationEstimated Transit Time
USA & Canada1–3 business days
Europe5–8 business days
Rest of World7–12 business days

Shipped from Europe

DestinationEstimated Transit Time
Europe2–4 business days
USA & Canada5–8 business days
Rest of World7–12 business days

Delivery times are estimates and may vary depending on carrier conditions, customs clearance, and destination country. Expedited shipping options may be available upon request — contact us at contact@omiwaa.com.

4. Order Processing

Orders are processed on business days (Monday through Friday, 9:00 AM – 6:00 PM MT), excluding US public holidays. Orders placed before 2:00 PM MT are typically processed the same business day.

You will receive a shipping confirmation email with your tracking number once your order has been dispatched.

5. Carriers

We ship via major international carriers including FedEx, UPS, DHL, and national postal services. The carrier is selected based on the item's shipping origin, size, and destination to ensure reliable and timely delivery.

6. Shipment Tracking

A tracking number is sent by email as soon as your order ships. You can use it to track your shipment in real time directly on the carrier's website.

7. Customs, Import Duties & Taxes

OMIWAA LLC ships on a DAP (Delivered at Place) basis for standard orders. This means:

  • Customs duties, import taxes, and VAT applicable in the destination country are the responsibility of the buyer.
  • OMIWAA LLC does not collect or prepay import duties or taxes on standard orders.
  • We recommend checking with your local customs authority for applicable rates before placing your order.

DDP Option — Duty-Free Delivery

For B2B buyers requiring a duty-inclusive price (DDP — Delivered Duty Paid), click "Get Duty-Free Quote" on any product page or contact us at contact@omiwaa.com. We will cover all import duties, taxes, and customs fees on your behalf.

A detailed commercial invoice is provided with every shipment and is also available upon request for customs or accounting purposes.

8. P.O. Box Addresses

We are unable to ship to P.O. Box addresses due to the size and declared value of our professional equipment. A valid physical delivery address is required at checkout.

9. Packaging

All equipment is carefully packaged for safe transit using appropriate protective materials. Sensitive instruments such as OTDRs, fusion splicers, and thermal cameras receive additional protective packaging. We apply professional packaging standards to ensure your equipment arrives in the condition described in its listing.

10. Damaged Shipments

If your order arrives visibly damaged, please take the following steps immediately:

  1. Photograph the outer packaging and the item before unpacking further.
  2. Contact us within 5 business days of delivery at contact@omiwaa.com or +1 (307) 443-6254.
  3. Include your order number and photographs in your message.

We will open a carrier claim on your behalf and provide a resolution as quickly as possible.

11. Lost Shipments

If your tracking shows a delivery confirmation but you have not received your package, contact us within 7 business days of the estimated delivery date. We will investigate with the carrier and keep you updated throughout the process.

12. Returns & Refunds

For information about our return and refund process, please refer to our Refund & Return Policy. We accept returns within 30 days of delivery for both defective and non-defective items.

13. Contact Us

For any shipping-related questions, our team is available to assist you:

OMIWAA LLC — 30 N Gould St, Ste N, Sheridan, WY 82801 — contact@omiwaa.com — +1 (307) 443-6254