• B2B Supplier of Professional Equipment
OMIWAA LLC - Professional Test & Measurement Equipment

Refund & Return Policy

OMIWAA LLC

Effective Date: April 2026 | Last Updated: May 2026

Refund policy: This refund policy explains the return, refund, shipping damage, and customer protection procedures applicable to professional equipment sold directly by OMIWAA LLC.

How This Refund Policy Works

This refund policy applies to all products sold directly by OMIWAA LLC through omiwaa.com. Buyers should review the product description, condition grade, included accessories, shipping origin, and return terms before placing an order.

refund policy OMIWAA LLC

30-DAY BUYER PROTECTION

 

Returns accepted within 30 days of delivery.

All equipment is physically inspected, graded and documented before shipment.

Worldwide Shipping
Tested Equipment
Dedicated Support
30-Day Returns
All listed equipment is physically received, inspected, graded and documented by OMIWAA prior to publication.

1. Overview

OMIWAA LLC is committed to customer satisfaction. We accept returns within 30 days of delivery for both defective and non-defective items, subject to the conditions outlined below. If you are not satisfied with your purchase, please contact our team so we can review the situation and provide the appropriate return instructions.

2. Refund Policy Eligibility

We accept return and refund requests in the following cases:

  • Buyer’s remorse or change of mind for non-defective returns, subject to the restocking fee described in section 4.
  • The item received is materially different from its listing description, such as the wrong model, undisclosed damage, or missing accessories explicitly listed.
  • The item arrives visibly damaged due to shipping.
  • The item is non-functional upon receipt, despite being listed as tested and functional.
  • The item does not match the condition grade described in the listing, including Grade A, B, C, or D.

3. Return Window

All return requests must be initiated within 30 days of the confirmed delivery date. Requests submitted after this period will not be accepted, except where required by applicable law.

4. Restocking Fee

A restocking fee of 15% of the product price applies to non-defective returns, including buyer’s remorse or change of mind.

No restocking fee applies when the return is due to an OMIWAA LLC error, such as the wrong item, an undisclosed defect, or an item that does not match the listing description.

5. Return Shipping Costs

All orders are shipped free of charge. The shipping origin, either a US or EU inventory location, is specified on each product listing. For additional delivery information, please review our Shipping Policy.

Return shipping costs are determined as follows:

  • OMIWAA LLC covers return shipping costs when the return is due to our error.
  • The buyer is responsible for return shipping costs for non-defective returns and all other accepted return cases.

6. How to Initiate a Return

To initiate a return under this refund policy, follow these steps:

  1. Contact us at contact@omiwaa.com within 30 days of delivery.
  2. Include your order number, a clear description of the reason for return, and photographs if applicable.
  3. Our team will review your request and respond within 2 business days with return instructions and a Return Authorization (RA) number.
  4. Do not ship the item back before receiving your RA number. Unauthorized returns may not be processed.

7. Refund Process

Once the returned item is received and inspected:

  • We will notify you by email of the approval or rejection of your refund within 3 business days of receiving the item.
  • If approved, refunds are processed to the original payment method within 5 to 10 business days.
  • For non-defective returns, the 15% restocking fee will be deducted from the refund amount.
  • Partial refunds may be issued if the item is returned in a condition different from how it was originally received.

8. Non-Returnable Items

The following are not eligible for return:

  • Items returned without prior authorization and without an RA number.
  • Items damaged after delivery due to misuse, improper storage, or unauthorized repair attempts.
  • Items explicitly sold as “for parts” or “non-functional” are not eligible for standard returns or change-of-mind returns. They remain eligible for a refund if the item received does not match the listing description.

9. Shipping Damage

If your order arrives visibly damaged, please photograph the packaging and the item immediately upon receipt and contact us within 5 business days at contact@omiwaa.com. We will coordinate with the carrier and provide a resolution as quickly as possible.

International shipments may be subject to import duties, taxes, or customs procedures depending on destination country and Incoterms. Buyers can learn more about international trade terms through the Incoterms® Rules.

10. Additional Information

This refund policy applies to all products sold directly by OMIWAA LLC. Buyers are encouraged to review product descriptions, condition reports, included accessories, shipping details, and return conditions before purchase. If clarification is required before ordering, our technical team is available to assist through the Contact page.

11. Contact

For any questions regarding this refund policy, please contact us:

  • Email: contact@omiwaa.com
  • Phone: +1 (307) 443-6254
  • Registered Office: 30 N Gould St, Ste N, Sheridan, WY 82801, United States

OMIWAA LLC — 30 N Gould St, Ste N, Sheridan, WY 82801 — contact@omiwaa.com — +1 (307) 443-6254