FAQ
Frequently Asked Questions
Products & Equipment Condition
OMIWAA specializes in certified used professional test and measurement equipment, including OTDRs, fusion splicers, fiber inspection probes, cable and antenna analyzers, thermal cameras, vibration analyzers, power quality analyzers, and more. Browse all categories in our Products menu.
All equipment sold by OMIWAA is certified used (surplus) equipment. Each item has been professionally inspected and tested by our team before being listed for sale. The condition of each item is clearly indicated in its product listing.
We use a four-grade condition system to rate every item before listing: Grade A — Excellent condition. Minimal to no signs of use. Fully functional and tested. May include original accessories. Grade B — Good condition. Light cosmetic wear consistent with professional use. Fully functional and tested. Grade C — Fair condition. Visible wear, scuffs or marks on the casing. Fully functional and tested. No impact on performance. Grade D — Heavy cosmetic wear or minor damage to the exterior. Fully functional and tested. Significant signs of field use. The condition grade is clearly indicated in every product listing. If you have questions about a specific item's condition, contact us at sales@omiwaa.com before purchasing.
Warranty coverage varies by product and is specified in each individual listing. Some items may include a limited warranty where stated. Unless explicitly mentioned, equipment is sold as-is. We recommend reviewing the product listing carefully or contacting us at sales@omiwaa.com for clarification before purchasing.
Yes. For any listed item, you may request additional photos or an inspection report by contacting our team at sales@omiwaa.com. We are happy to provide further documentation to help you make an informed purchase decision.
Included accessories are listed in each product description. Original packaging is not always available for used equipment. If specific accessories or carrying cases are critical to your purchase, please confirm availability with us before ordering.
Orders & Payments
You can place an order directly on our website by adding items to your cart and proceeding to checkout. For large orders or special requests, you may also contact us at sales@omiwaa.com for a custom quote.
We currently accept Credit Card (Visa, Mastercard, Amex) processed securely via Stripe, Apple Pay, Google Pay, PayPal, Bank Wire Transfer, Klarna, and Affirm. Payment must be received in full before shipment is initiated.
Our listed prices reflect fair market value for certified used professional equipment. For bulk purchases or large orders, please contact us at sales@omiwaa.com to discuss pricing options.
Yes. A detailed invoice will be sent to your email address upon confirmation of your order. If you require a specific invoice format for accounting or customs purposes, please let us know at the time of purchase.
Absolutely. All credit card transactions are processed through Stripe, a PCI-DSS compliant payment gateway. OMIWAA does not store your credit card information on our servers.
DDP stands for Delivered Duty Paid. When you request a DDP quote, OMIWAA covers all import duties, taxes and customs fees on your behalf. Click "Get Duty-Free Quote" on any product page to receive a custom DDP price for your destination country.
Shipping & Delivery
Yes, OMIWAA ships worldwide. International shipping rates and estimated delivery times are calculated at checkout or provided upon request for larger items. The buyer is responsible for any applicable customs duties, import taxes, or brokerage fees.
Delivery times depend on the warehouse from which your order ships. Each product listing clearly indicates its dispatch location (United States or Europe). When shipped from the United States: 1–3 business days within the USA and Canada, 5–8 business days to Europe, and 7–12 business days to the rest of the world. When shipped from Europe: 2–4 business days within Europe, 5–8 business days to the USA and Canada, and 7–12 business days to the rest of the world. Expedited shipping options may be available upon request.
All equipment is carefully packaged to ensure safe transit. Fragile items such as OTDRs and fusion splicers are packed with appropriate protective materials. We use reputable carriers to ensure your equipment arrives in the condition described.
Yes. Once your order has been shipped, you will receive a confirmation email with your tracking number and carrier information.
If your order arrives visibly damaged, please document the damage with photographs immediately upon receipt and contact us within 5 business days at support@omiwaa.com. We will work with the carrier and provide a solution as quickly as possible.
Returns & Refunds
We accept returns within 30 days of delivery for both defective and non-defective items. A 15% restocking fee applies to non-defective returns (buyer's remorse, change of mind). No restocking fee applies when the return is due to our error (wrong item, undisclosed defect, item not matching listing description). For full details, please refer to our Refund & Return Policy.
To initiate a return, follow these steps:
1. Contact us at contact@omiwaa.com within 30 days of delivery.
2. Include your order number, a description of the reason for return, and photographs if applicable.
3. Our team will review your request and provide return shipping instructions along with a Return Authorization (RA) number within 2 business days.
Please do not ship the item back before receiving your RA number. Items returned without prior authorization may not be eligible for a refund.
Once we receive and inspect the returned item, we will notify you by email of the approval or rejection within 3 business days. Approved refunds are processed to the original payment method within 5 to 10 business days. For non-defective returns, the 15% restocking fee will be deducted from the refund amount.
Exchanges are handled on a case-by-case basis depending on available inventory. Please contact us at contact@omiwaa.com to discuss your situation and we will do our best to find a suitable solution.
Equipment Buy-Back Program
Yes. OMIWAA actively purchases surplus and used professional test and measurement equipment. If you have equipment you would like to sell, we encourage you to submit a request through our "Sell Your Equipment" page or contact us directly at sales@omiwaa.com.
We are interested in a wide range of professional test and measurement equipment, including OTDRs, fusion splicers, thermal cameras, cable certifiers, power analyzers, vibration analyzers, and more. Brands such as Fluke, EXFO, Fujikura, VIAVI, and TREND Networks are of particular interest.
The process is simple and straightforward:
- Step 1 — Submit: Fill out our sell request form or email us at sales@omiwaa.com with details about your equipment (brand, model, condition, quantity, photos).
- Step 2 — Evaluate: Our team will review your submission and provide a competitive offer within 2 to 3 business days.
- Step 3 — Ship & Get Paid: If you accept our offer, ship the equipment to our facility. Upon inspection and confirmation, payment is issued promptly via your preferred method.
Initial offers are non-binding estimates based on the information provided. The final offer is confirmed after physical inspection of the equipment. If the item's condition differs significantly from what was described, the offer may be adjusted accordingly.
Once your equipment has been received and successfully inspected
by our team, payment is issued within 2 business days via your
preferred method:
Bank Wire Transfer — Recommended for larger transactions.
Funds are transferred directly to your bank account.
PayPal — Available for smaller transactions upon agreement.
The payment method is confirmed prior to shipment so there are
no surprises. OMIWAA is committed to fast, secure and transparent
payouts for every seller.
My Account
No, you can place an order as a guest. However, creating an account allows you to track your orders, view your purchase history, and manage your information more easily.
Click on the "My Account" link in the website footer or header and follow the registration steps. You will need to provide a valid email address and create a password.
Click on "My Account" and select "Lost your password?". Enter your email address and we will send you a link to reset your password.
Log into your account and navigate to the "Account Details" or "Addresses" section to update your personal information, email address, or shipping addresses.
Our team is available to assist you. You can reach us at:
- General inquiries: contact@omiwaa.com
- Sales & orders: sales@omiwaa.com
- After-sales support: support@omiwaa.com
- Phone / WhatsApp: +1 (307) 443-6254
- Website: www.omiwaa.com/contact/
- Address: 30 N Gould St, Ste N, Sheridan, WY 82801, USA